Return policy for Good Distribution

Last Updated: 09/12/2023

This Return Policy outlines the terms and conditions related to the return and exchange of products purchased from Good Distribution ("we," "our," or "us"). By making a purchase on our website, you agree to the terms presented in this policy.

Eligibility for Returns:

We accept returns for products that are damaged, defective, or inaccurately described on our website. Additionally, returns are considered for items within [number of days] days from the date of purchase.

Non-Eligible Items:

The following items are not eligible for return:

  • Products that have been used, altered, or damaged by the customer.
  • Items that are not in their original packaging.
  • Products purchased during promotional or clearance sales, unless explicitly stated otherwise.

Return Process:

To initiate a return, follow these steps:

  • Contact our customer support team at [contact information] within [number of days] days of receiving your order. Provide your order number, a description of the issue, and any relevant photos if applicable.
  • Our customer support team will guide you through the return process, providing instructions for packaging and returning the item.
  • Once the returned item is received and inspected, we will notify you regarding the status of your return and any applicable refund or exchange.

Refunds:

If your return is approved, you may choose either a refund or an exchange for an item of equal value. Refunds will be processed within [number of days] days of receiving the returned item. The refunded amount will be credited back to the original payment method used during the purchase.

Return Shipping:

If the return is due to a mistake on our part (e.g., damaged or defective item), we will cover the return shipping costs. If the return is for other reasons, such as changing your mind, you will be responsible for the return shipping expenses.

Exchanges:

Exchanges are subject to product availability. If the desired item is not available, we will offer a refund or store credit as an alternative.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We may require photos or additional information to assess the issue and expedite the return process.

Contact Us:

For questions, concerns, or inquiries about our return policy, please contact our customer support team at (631) 219-3523.

By making a purchase from our website, you acknowledge and agree to abide by the terms outlined in this Return Policy.